Thank you for choosing iCleanurest.com for your home appliance needs. We strive to ensure your satisfaction with every purchase. However, we understand that sometimes situations may arise where a return is necessary. This Return Policy outlines the guidelines and procedures for returning products purchased from our website. Please read this policy carefully, and if you have any questions, feel free to reach out to our customer support team.
Eligibility for Returns:
We accept returns products within 30 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging, including all accessories and manuals.
Products not eligible for return include:
Items that have been used, damaged, or altered after delivery.
Products without their original packaging or missing accessories.
Items marked as non-returnable on the product page.
Initiating a Return:
To initiate a return, please follow these steps:
Contact our customer support team within 30 days from the date of delivery to request a return authorization. You can reach us at support@icleanurest.com / +1 (737) 209-3324.
Provide your order number, product details, and reason for the return. Our team will review your request and guide you through the next steps.
Return Shipping:
For eligible returns, we will provide you with a return shipping label or arrange for a pickup, depending on your location and the product’s size.
Please ensure the product is securely packaged to prevent damage during transit. We recommend using the original packaging whenever possible.
You are responsible for the return shipping costs, except in cases where the return is due to an error on our part (e.g., wrong item shipped, defective product).
Inspection and Refund:
Once we receive the returned product and complete the inspection, we will process your refund.
The refund will be issued using the original payment method used during the purchase. Please note that it may take 5 days for the refund to reflect in your account, depending on your payment provider’s policies.
In the case of products returned in a condition that does not meet our return eligibility criteria, we may deduct a restocking fee or reject the return. We will contact you to discuss the next steps in such cases.
Exchanges:
If you wish to exchange a product for a different model or variant, please follow the return procedure mentioned above and then place a new order for the desired item.
Damaged or Defective Products:
If you wish to exchange a product for a different model or variant, please follow the return procedure mentioned above and then place a new order for the desired item.
Cancellation Policy:
If you wish to cancel an order before it is shipped, please contact us as soon as possible. We will do our best to accommodate your request. However, once the order has been shipped, the return policy applies.
Please retain your order confirmation and any relevant documents for reference during the return process.
Our team is here to assist you throughout the return process and ensure a seamless experience. Your satisfaction is of utmost importance to us.
Contact Us:
If you have any questions or need further assistance regarding our Return Policy, please contact our customer support team at support@icleanurest.com / +1 (737) 209-3324.
By making a purchase on iCleanurest.com, you acknowledge and agree to the terms and conditions outlined in this Return Policy.